Who are the neutrals?
How does community dispute resolution
What types of disputes are handled
at Community Dispute Resolution Centers?
Why should I contact a Community Dispute
Q: What Services Are Available?
Community Dispute Resolution Centers provide a variety of
services, including mediation, conciliation, group facilitation
and arbitration. In addition to providing dispute resolution services,
many centers provide educational services in their communities,
such as working in schools to teach nonviolent conflict resolution skills to students, staff and parents.
Q: Who Are the Neutrals?
Community Dispute Resolution Center mediators and arbitrators
come from a variety of backgrounds and are recruited by the
centers from their local communities. All mediators complete
at least 30 hours of basic mediation training, fulfill a
supervised apprenticeship, and participate in continuing
education. Mediators who work in specialized areas such as
child custody/visitation and parent/child mediation complete
at least 12 additional hours of specialized training.
Q: How Does Community Dispute
When you contact the center, staff will ask you for some
general information about the nature of your conflict and
explain the processes that are available to help you.
If the case is appropriate for dispute resolution services,
staff will contact the other party and try to schedule an
appointment at a time convenient to both of you. Sometimes
staff can help you resolve the dispute without the need for
an in-person meeting.
In mediation, the mediator will explain the process in greater
depth and offer each of you uninterrupted time to discuss
how the conflict has affected each of you. With the assistance
of the mediator, both parties will identify issues, discuss
options, and explore potential solutions. At the request
of both parties, a mediator can help you write an agreement
that incorporates any agreed-upon solutions.
Q: What Types of Disputes Are
Handled at Community Dispute Resolution Centers?
Every year, over 90,000 New Yorkers utilize the CDRCs to
resolve wide range of civil, criminal and family disputes
- Landlords and Tenants
- Parents and Children
- Families and Schools
- Consumers and Merchants
Centers also help resolve child custody and visitation,
public policy, and employment disputes. Centers may also
assist in dialogue between victims of crime and offenders.
Q: Why Should I Contact a Community
Dispute resolution services provided
by a CDRC are confidential, pursuant to New York State law (22 NYCRR 116 & Article 21-A).
Services are provided at little or
Parties have more control over the
process and the results than in litigation. A mediator
cannot impose a solution on the parties.
Processes like mediation can preserve
and strengthen important relationships.
Agreements are tailored to the individual
needs and interests of the parties.
Parties may agree to solutions that
they cannot otherwise obtain in court.
In 75% of the cases that are mediated,
parties reach a mutually acceptable agreement.
According to a recent statewide survey,
90% of people who mediated their case felt that
mediation was a good way to address the dispute even when
they did not reach agreement on all of the issues.
Agreements can be put into writing
at the parties' request.
CDRCs can access interpreters, who
are available at no cost to the parties.