DIY Star Award Recipients February 2010

DIY Star Award

Star  Kings County Family Court - Petition Room Staff

Star  Mike Williams, Court Clerk Specialist


DIY Stars!

Richard Spolzino, Peter J. Passidomo, Judge Edwina G. Richardson-Mendelson, Judge Fern A. Fisher, Judge Paula Hepner, Mike Williams, Rochelle Klempner, and Sun Kim

Mike Williams and the Kings County Family Court Petition Room Staff received the 1st DIY Star Awards for their work and effort in successfully implementing and promoting our DIY (do-It-Yourself Form programs in the Kings County Family Court.

On February 9, 2010, an award ceremony was held at Kings County Family Court. Deputy Chief Administrative Judge for NYC Courts Fern A. Fisher, Administrative Judge for the NYC Family Court Edwina G. Richardson-Mendelson, Chief Clerk for the NYC Family Court Peter J. Passidomo, Supervising Judge of Kings County Family Court Paula Hepner and Chief Counsel to the NYS Courts Access to Justice Program Rochelle Klempner, all joined in the presentation with high praise for the Petition Room Team's exceptional customer service.

(Read what Judge Richardson-Mendelson had to say about Kings County Family Court.)

UCMS records indicate that throughout the 4th quarter of 2009, 494 DIY Form Support Modification Petitions and 106 DIY Form Paternity Petitions were processed in Kings County Family Court! The majority of these DIY Form programs were either completed by the litigant in the Family Court Petition Room, or outside the courthouse due to a court employee referral.

In the 4th quarter of 2009, 457 Support Modification Petition User Surveys and 77 Paternity Petition User Surveys were returned to NYA2J. Read a sampling of what litigants had to say about their DIY experience in the Kings County Family Court. These comments clearly evidence the great care and assistance that the Petition Room Staff have been providing. The Petition Room Staff is a DIY Star.

Mike Williams is also a DIY Star. He can be credited as the primary author of the Support modification DIY Form program and a co-author of the Paternity Petition DIY Form program. His efforts to implement courthouse usage of the programs have been invaluable. As Judge Fern A. Fisher stated at the award ceremony, "Mike Williams is what being a stellar Unified Court System employee is all about. He combines his strong work ethic, intellect and compassion to ensure equal access to justice for New York City families."

DIY Stars!

Mike Williams with his DIY Star Award

 
 

View the photo gallery of the awards presentation.

 
 

Read a sampling of what litigants had to say about their DIY experience in the Kings County Family Court

"Great system." - Support Modification Petition, June 23, 2009

"I am grateful for the help." - Support Modification Petition, June 26, 2009

"The staff was very helpful. They deserve a raise for what they do." - Support Modification Petition, July 15, 2009

"I have been trying to figure out which forms to utilize, etc… for the last month. Additionally, I was pointed in the wrong directions. This program is great." - Support Modification Petition, July 15, 2009

"The worker was very helpful." - Support Modification Petition, July 24, 2009

"The support team was clear and very helpful." - Support Modification Petition, July 24, 2009

"Excellent program saves time and man power." - Support Modification Petition, July 24, 2009

"Sharon was very nice and a great help." - Support Modification Petition, July 24, 2009

"Everyone was very helpful." - Support Modification Petition, July 24, 2009

"It is a nice program. We are more involved in our petition now. Thanks." - Support Modification Petition, August 24, 2009

"I actually liked doing the program myself instead of waiting outside for the papers to be processed." - Support Modification Petition, September 10, 2009

"Everyone was really professional." - Support Modification Petition, September 21, 2009

"Employees were very helpful." - Support Modification Petition, September 21, 2009

"DIY program was a great help. I had no idea how to fill out the paper petition and completing the form on line was so easy." - Support Modification Petition, September 21, 2009

"The program was very user friendly and explained everything clearly." - Support Modification Petition, October 2, 2009

"This was extremely helpful since I couldn't figure out how to fill out the actual form. So thank you." - Support Modification Petition, October 2, 2009

"This was a wonderful experience. Thank you. I found it to be very convenient." - Support Modification Petition, October 5, 2009

"Mr. Glenn was an excellent court representative and we need more gentleman like him working for the NYC system." - Support Modification Petition, October 5, 2009

"Well taken care of." - Support Modification Petition, October 13, 2009

"I felt that I was really helped during the program and with my situation." - Paternity Petition, October 15, 2009

"This was a splendid invention in this field of CSA. They have made it a little bit easier process." - Support Modification Petition, October 16, 2009

"Glenn is a very patient worker and is good at explaining." - Support Modification Petition, October 16, 2009

"I am very happy with the service that was provided to me." - Support Modification Petition, October 20, 2009

"The court employee was extremely helpful; very much appreciated." - Support Modification Petition, October 21, 2009

"Glenn was very helpful he showed me how to do the file, so thank him for his help." - Paternity Petition, October 26, 2009

"Very understanding and efficient clerk." - Support Modification Petition, October 26, 2009

"This program saved both me and the court employee time. It was relatively easy to navigate and even simpler to complete. Great for efficiency!!!" - Paternity Petition, October 26, 2009

"The person that helped me was wonderful." - Support Modification Petition, November 4, 2009

"Glenn Spivack was a very good gentleman to work in a place where others are not." - Support Modification Petition, November 4, 2009

"Glenn was very helpful." - Support Modification Petition, November 6, 2009

"Ms. Helen Levine should be head of the department. She was patient, understanding, and very knowledgeable of your systems. Thank you for having her as an employee… people will have a different outlook about NY because of wonderful people like her. THANK YOU HELEN!" - Support Modification Petition, November 9, 2009

"My comment is that the way you conduct the program is very helpful. Keep up the good work." - Support Modification Petition, November 19, 2009

"Ms. Hewitt was very helpful and very calm and collected." - Support Modification Petition, November 30, 2009

"Very helpful and efficient; staff was knowledgeable." - Support Modification Petition, December 7, 2009

"This is a quick, convenient and wonderful program. It was so easy to use. This was a great idea and should be used at other courts." - Support Modification Petition, December 8, 2009

"This was a smooth process. Staff was very helpful." - Paternity Petition, December 9, 2009