Frances Way began her career with the court system through the Jobs Plus Program. Her work ethic and ability so impressed the Chief Clerk and the Deputy Chief Clerk of the Syracuse City Court that she was hired as a Senior Office Assistant in June of 1998. Frances is assigned to front counter duty in the Criminal Division and serves as City Court's "good will ambassador" to the general public. She consistently exhibits professionalism and a genuine desire to provide quality service. Her friendly demeanor lets people know that there is someone in City Court who genuinely cares about satisfying their particular needs. She is also able to humanize much of the court experience and remove some of the "trauma" associated with coming to court. She is never too busy to help out in any way needed. Through her hard work and dedication, Frances has accomplished a great deal and she serves as a wonderful role model for fellow employees as well as the public at large.